David Avrin

Keynote David Avrin will wrap up our time in Orlando Saturday Morning by highlighting Customer Experience as the New Competitive Advantage - what works, what doesn't, and why it matters now more than ever. How your patients and their families experience doing business with you at every point of contact is of tremendous importance and can make or break your patient conversion and retention. David will teach you how to know your prospective patients beyond demographics so that you can effectively align messaging to drive business to your practice.

David is the author of three books including the upcoming: Why Customers Leave (and How to Win Them Back), and has worked with thousands of CEOs and business leaders on defining their competitive advantage.