Administrative Training Series: Navigating the Patient Journey
The On-Demand Administrative Training Series: Navigating the Patient Journey provides foundational education for PT practice owners, staff, and administrative professionals working in outpatient physical therapy private practices. Organized around the patient’s journey, the series is a collection of on-demand videos divided into three phases: Phase 1: Pre-Arrival, Phase 2: Treatment In-Clinic, and Phase 3: Post-Care. From first contact through completion of care and ongoing engagement, the series addresses the essential administrative, financial, customer-service, billing, and revenue-cycle functions that support a successful practice and a positive patient experience.
Each video is under 25 minutes and includes a knowledge check at the end to reinforce key concepts and test what you’ve learned.
Through concise, practical lessons and performance measures, participants will learn how administrative processes affect patient access, communication, financial expectations, claim accuracy, payment, retention, and overall practice performance. The series is designed for PT owners, clinic directors, front-office team members, patient care coordinators, billing and revenue-cycle staff, office managers, and others who support the administrative operations of a private practice.
Because payer requirements, state laws, practice policies, and staff responsibilities vary, the series provides foundational principles that should be applied in conjunction with each organization’s policies, procedures, and applicable legal and payer requirements.