May Focus: Operations Management
Strengthen the operational foundation of your practice with effective strategies that improve efficiency, streamline workflows, and support long-term growth. APTA Private Practice offers tools and expert guidance on key operations topics—from scheduling and billing systems to process improvement and performance tracking.
Webinar: Arrive, Stay, and Refer: Overcoming Front Desk & Patient Objections| May 20, 2025 | 7:00 - 8:00 pm Eastern / 4:00 - 5:00 pm Pacific
This session aims to teach attendees the tools and strategies needed to optimize clinic operations, keep schedules full, and improve patient engagement. It will reveal the most common challenges faced by clinic staff and provide actionable techniques to streamline appointment bookings, overcome patient objections, reduce no-shows, and maximize schedule utilization. Attendees will gain a clear understanding of the key performance indicators (KPIs) essential for tracking operational success—ensuring patients arrive, stay, and refer. With a practical, step-by-step checklist, participants will leave ready to implement these strategies immediately, driving better team performance and patient outcomes.
Beyond the Treatment Table!
May 22 | 1:00 - 2:00 pm Eastern / 10:00 - 11:00 am Pacific
Join us for an engaging live conversation with Rock Valley Physical Therapy’s Randy Boldt, PT, MPT, CFO about how to get a clear picture of your clinics' income and expenses. This live, interactive session will explore the financial health of your clinic. We’ll connect, discuss, and take your clinic operations to the next level. Don't miss out on this chance to make a big difference for your practice!
This event is open to everyone, so sign up today and invite a friend!
Have a question you'd like covered during the Beyond the Treatment Table on Operations Management? We are eager to address your concerns and make this live event valuable. Use the form below to submit any questions on payment you'd like covered during the session.
On Demand Learning
Explore essential operations management strategies with our on-demand recordings in the Learning Center.
Explore strategies for evaluating your practice's success and incorporating measurement tools across your clinic with these two on-demand series. Operations 201 offers an in-depth look at using key performance indicators to guide practice changes and assess their impact.
This training is developed for practice owners to share with your front desk team, to onboard new team members or give your current team a refresher in best practices. Combined with your clinic-specific training, this series will help you develop consistent and efficient processes in your clinic.
Key Performance Indicators (KPI) Benchmarking Study
The APTA Private Practice KPI Benchmarking Study is open to all APTA Private Practice members. For study participants, the reports will paint a clear picture of how participants’ KPI metrics stack up against similar practices in each region and nationwide.
Learn more and be notified when registration opens in the fall.
Consultant Directory
Are you seeking guidance to optimize a specific area of your practice management? Use the APTA Private Practice Consultant Directory to find an individual who can help you address your business needs. Search by category to find individuals to meet your needs, and then contact those individuals directly.
In Person Events
Plan now to attend the 2025 Annual Conference, November 12-15, at the Rosen Shingle Creek in Orlando, Florida. Packed in within the three days of business education and networking, the conference always includes a robust track of payment-related sessions and our highly-rated Annual Regulatory and Payment Update, bringing you the latest information on cutting-edge and timely issues, including anticipated fee schedule updates, payment wins from PT advocates across the country, and ongoing advocacy strategies.
Impact Magazine
Dive deeper into Operations Management with curated articles from Impact Magazine. Go online to read today!
"This month's issue is all about fine-tuning your practice's operations so the whole ensemble can perform at its best." - Liz Plowman, PT, DPT
Explore the Impact Magazine archives for many more impactful articles. Use the built-in search functionality to search the entire publication by keyword or view suggested articles on the January Focus page.
Annual Conference 2024 Recordings Bundle
Purchase the Annual Conference 2024 recording bundle for access to many engaging sessions addressing payment-related topics and much more.
- Grow Your Practice with a System: An Efficient Way to Relate Values to Outcome
- Innovate with Digital Health: Navigate Access, Maximize Revenue, and Improve Engagement
- Operation Success: Strategies for Thriving Private Practices (Case Studies)
- State of the Front Desk: Why Most Front Desks Fail And How To Prevent It
- Culture, People, Scale: Grow Your Practice with Intention
- Cultivating Leadership: Building a Sustainable Culture for Future Success
Outside Resources
Every organization needs a policy and procedure manual to help its staff team stay in alignment. Check out these resources for solutions to assist your business.
While APTA Private Practice does not endorse any outside vendor, these are resources that many members have found useful. Use your due diligence in independently assessing any resource or consultant you decide to use.
- MEG Academy: Offers comprehensive compliance solutions and outpatient policy manuals tailored for physical therapy practices, helping clinics ensure adherence to regulations and streamline operations.
MEG Academy Physical Therapy Compliance Program
- Business & Clinical Management Services (BCMS): Provides physical therapy outpatient policy manuals, compliance tools, and consulting services designed to support efficient business and clinical management.
Business & Clinical Management Services
- 8150 Advisors: Features a selection of physical therapy outpatient policy manuals and resources focused on practice management, compliance, and operational excellence.