Caroline "CJ" Morrow, PT, DPT, CPHQ, OCS, BCHE

Description of Services

Physical therapist and board-certified healthcare quality leader (PT, DPT, OCS, CPHQ, BCHE) with 15+ years across clinical practice, FDA-regulated medical device quality, and digital health operations. I help practice owners adopt technology and AI without taking on risk they can't see: HIPAA privacy and security programs, vendor and BAA review, AI tool governance and staff training, incident and adverse event processes, and audit readiness for payer and accreditation reviews. I also support practices navigating CMS payment rules, multi-state practice act requirements, and new care models. Former Hinge Health clinical quality lead and Johnson & Johnson quality engineer; APTA and World Physiotherapy AI Task Force member and frequent national speaker on AI in rehabilitation.

Services

• AI tool selection, vendor and BAA review (scribes, scheduling, patient messaging, RTM)
• AI governance: policies, staff guidelines, and oversight for AI in clinical workflows
• AI literacy training for clinicians and front-office staff
• HIPAA privacy and security program setup and review
• Policy and SOP development
• Incident and adverse event reporting processes
• Audit readiness for payer, accreditation, and regulatory reviews
• New service line and cash-based program development