CRAFTING YOUR CUSTOMER EXPERIENCE
CRAFTING YOUR CUSTOMER EXPERIENCE
APRIL
2021
- Becoming Relevant: The behaviors and actions that build strong business relationships
- Redirecting a Bad Experience: Use these tips to convert a tense visit and help create a more positive outcome for you and your patient
- Become a Community Alliance Champion: Discover how strategic community relationships are good for business
- Is NPS Legitimate?: Net Promotor Scores only scratch the surface of understanding whether your patients are your practice’s promoters, passives, or detractors
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